As a Leading Professional Metal Parts Manufacturer, we know that Customer trust based on Products and Services. it is all about company Value and culture. No matter what type of business you are, we can help you to work efficiently. Have a look at the services we provide below.
Fast Response & Prompt Reaction Service To Customer
Responsiveness is part of our culture. We promise to response your Inquiries within 12 hours , whether it is Inquiries or Complaints. Focusing on fast response is vital to maintain a high standard of customer service, it is so important to put our customer above all else and to make their issues priority. We are trying to save Your valuable time.
We are available via phone and email, Instant Chat are available from 8 AM-10PM (Beijing Time)
Timely updates on Production & Delivery
Trust is hard to gain and easy to lose. We know exactly the feeling when the customer ordered products but didn’t get the consistent status updates, that’s the most unpleasant feeling when it comes to B2B business. In Tanstar, we are committed to providing the best customer services, we will keeping you informed through the order production and the delivery.
We Provide Instant and accurate regular updates to our customers.
On-Time Delivery
Firstly, We will not sacrifice the quality for speed. Instead, We see on-time delivery as an important part of the order. Timely deliveries make for high customer and client satisfaction. Not only receiving their goods on time but the service will make for a pleasant order whole process.
If you have ever waited on a package and received it several days after you expected it, then you understand how frustrating it can be to get something important later than expected. We are the customer in some businesses too, the customers and the clients can be very upset if can’t receive the products on time, we know the feeling, that’s why we see the on-time delivery is a very important part in Tanstar.
Our Highly-trained professional team will arrange the good production schedule to ensure your goods are on-time delivered to your destination.
Original Design&Idea Protection
New Business Models built on Trust. We are ready to Sign the contract before we start to work.
Confidential is the most important part when it comes to B2B business, we know there are some companies to copy or we say stealing they customer’s design to making profits, that is so SHAME.
It’s very important to keep your design&ideas not public. In Tanstar we are guarantee that your designs and files will be safe and secret, Keep your designs and files secure and safe is our responsibility. We are building the trust with our customers, We will never reveal or copy any of your design, this is we called commercial moral.
If we failed this then we failed customer’s trust.
After–Sales Service
We aim to offer the best possible after-sales service to our clients, Even after the deal.
If you have any problems with your products, please feel free to contact our after-sales service team, Our after-sales team will get back to you within 24 to 48 business hours following your request and will do everything to ensure your satisfaction. In Carbon Fiber Star we want to build a long-term relationship with Our customers.
Support Team
We provide comprehensive support throughout the entire order.
Our Friendly Support Team is available to help you 24 hours a day, seven days a week to advise you on your metal product selection and online presence needs to ensure ordering the right product. We look forward to hearing from you!
We believe our service is just as important as the Products we provide. We know Poor customer service can be frustrating so our target is to provide the top-class services, before, during, and after the purchase, we are a passionate team and we will build a passionate brand.
We know you’re very busy, so we provide some more options for you to contact us. From phone, online chat, to online form submission, and at the same time Your feedback and suggestions are welcome. our professional and knowledgeable support team is waiting to hear from you.
Telephone: +86-0769-85985833
Email: Support@tanstar-tech.com
Wechat:+86 13691882970
QQ: 1907388089
Emergency Call: +86 13691882970
Your contact/message will be promptly handled in a very short time.